conference logo
 
Programme  Titles  Presenters 
Services Marketing
Session 7: Competitive Papers, Thursday 7 July, 09:00 – 10:30
Paddock Lodge Drawing Room
Chair: Nana Owusu-Frimpong
A Literature Review of the Conceptualisation of Service Loyalty: Do we really know what Service Loyalty is?
Dahlia El-Manstrly
University of Edinburgh, UK
THE DUAL ROLE OF PHYSICAL FEATURES OF SERVICE QUALITY TO CUSTOMERS AND EMPLOYEES SATISFACTION
Angelos Pantouvakis*1, Nancy Bouranta1
1University of Piraeus, Greece, 2University of Western Greece, Greece
Investigating Service Quality and Customer satisfactionh in Traditional Catering Industry (Chop bars) in Ghana
Nana Owusu-Frimpong*1, Bedman Narteh1
1London Metropolitan University, -, 2University of Ghana, Ghana